Families

Walking with family

When it comes to our children, we all walk together to keep them safe, strong and connected to culture.

We’re here to provide free, confidential advice and support for families and children of all ages.

What are Family Wellbeing Services?

Community organisations that you trust, are here to help you build on your family's strengths.

We are a free and confidential one stop shop for Aboriginal and Torres Strait Islander families to access support to improve your social, emotional, physical and spiritual wellbeing, and help you be able to safely care for and protect your children.

Mums, dads and families can reach out to receive personalised support to help you and your family to achieve the goals you set.

We are located right across the state, ensuring there is a service available to you and your family.

All Family Wellbeing Services are delivered by Aboriginal and Torres Strait Islander community controlled organisations ensuring the support available is culturally safe and appropriate. Read about our Torres Strait Island-based service run by Mura Kosker Sorority and RAATSICC’s service in Cape York and Remote Gulf communities.

Our Aboriginal and Torres Strait Islander Family Wellbeing Services brochure (PDF, 486 KB) Aboriginal and Torres Strait Islander Family Wellbeing Services brochure (DOCX, 15 KB) is also available to you and your family.

How we help families

Your local Family Wellbeing Service will work with you and your family to look at your strengths and your worries and work out how to get your family the support you need.

We can assist you whether you just need a little bit of support to feel better about your day to day parenting, if you are sorting through some bigger family challenges, or even if Child Safety is involved with your family.

We work with other culturally-appropriate services, including the Family Participation Program, housing services and health services to plan and provide a coordinated response to your family's needs.

Other services we provide may include:

  • women's groups
  • men's groups
  • mums and bub's groups
  • fathers and bub's groups
  • youth groups
  • Elders groups.

How can I contact Family Wellbeing Services?

You can make contact by visiting us in person, calling 1300 117 095 to find a service near you or by completing our online referral form.

When you start a new online referral, select ‘I am a member of the public’ in response to question 1 to refer yourself or another family who have given you approval to refer them to Family Wellbeing Services.

Find your nearest Family Wellbeing Service

Real life stories

“I can now reach out to people, feel supported
and know that I am not on my own.”

Read Sherry’s* story and other real life stories.

What other support is available?

If you are looking for practical support to help with the day-to-day work of raising children there are a number of websites and services that provide useful tips and information for parents and families.

  • Family and Child Connect — A free, unlimited confidential service that helps families during tough times. Call 13 FAMILY (13 32 64). 
  • Triple P — Positive Parenting Program — A free parenting program for Queensland parents and carers to raise happy, healthy children and teenagers.
  • Parentline — A confidential telephone counselling service which supports parents and carers of children. Call 1300-30-1300.
  • Raising Children Network — A comprehensive website offering resources and information on parenting for children of all ages.

“Our arguments were bad… We never hit each other but we yelled and screamed at each other. We talked to the Family Wellbeing Services worker and then I went to the men’s group. They bought me a bike so I could get out of the house for a while to cool down. When I come back, we are able to talk better.”

Read more about Henry* and other Family Wellbeing Services stories.

*All names have been changed.